Returns & Exchanges

At Microcad, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible retail products. If your item is defective or simply not what you expected, we are here to ensure a smooth resolution through a refund or replacement.

1

Initiate Your Request

Log into your Microcad account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and cables are included to qualify for a full refund.

3

Ship to Microcad

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our quality assurance team receives and inspects your return, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing